Delivery & Returns Information
DELIVERY CHARGES
UK - Orders under £35 (First Class Delivery) - £2.75
£35 and over - (Special delivery) - £6.00 *
EUROPE - International signed for - £7.00
USA - International signed for - £8.00
Other countries - International signed for - £9.00
* Please note: Special delivery items do not mean that items will be sent out the SAME DAY as ordering. Please see below for details of our current timescales for despatch of items.
For all other destinations please contact us before ordering to confirm whether we can meet your requirements, and to give you a quote for delivery.
Please note that a signature will be required upon delivery of your package. If you are not at home to accept the delivery a card will be left by the Royal Mail for you to collect it from your nearest depot. They will only hold your package for 7 days before returning the item to us. It is the responsiblity of the customer to pay further postage on the package in the event that this happens and we have to return the item to you.
DELIVERY AND RETURNS INFORMATION
All handcrafted items are made to order. We will not start working on your chosen design until you place your order with us. Please note that if payment is by cheque we will not start working on your chosen design until your cheque has cleared the banking system. Our current lead time for handcrafted items is 28 days although most items will be despatched before then. However, all items of diamante, one-off creations and ready-to wear jewellery will usually be dispatched within 3 working days. For urgent items please email us before placing your order to ensure we can meet your timescale.
At Kerry Blu we understand that it is difficult to envisage what your hair accessory will look like when you are purchasing from an online boutique. Therefore, in the unlikely event that you are not entirely satisfied with your goods or they do not suit your purposes please notify us within 2 days of you receiving your order and we will be happy to offer you an exchange or full refund. Our refund policy is extended to handcrafted items that are "made to order" but not bespoke* handcrafted items and items tailored to your individual needs. However we would politely ask that you do not order a selection of "made to order" items with a view to trying out different styles and returning the ones that do not suit. We would also ask that you take every care to ensure that you choose the correct colours and materials before placing your order. If you are unsure please order crystal samples, refer to our FAQ's or email us whereupon we will be more than happy to help.
*Bespoke items are items that are made to your specification or colour.
The goods must then be received by us within 10 days of notification.*
All returned goods must be sent recorded delivery signed for in the original packaging to qualify for a refund. We will not accept returns after the 10 day period.
On receipt of the goods a full refund will be issued less postage and packing fees as these are a direct cost to us.
Due to hygiene reasons we cannot accept returns of earrings and that includes earrings that are part of a set.
Refunds will not be given for used goods or goods returned after the date of your event/wedding. We have the right to refuse returns if we suspect that our returns policy is being abused. All returns will be refunded within 30 days of receipt of the goods.
The cost of return postage will be met by you. The goods must be in the original condition together with their original packing in order for a full refund.
